Anyone like to comment on Terry’s in general? I guess I must be the
unlucky guy.–
moff1959
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In reply to a message from moff1959 sent Thu 26 Apr 2007:
I have only dealt with them a few times, but I’m definitely pleased
with their service and parts. Some of the parts were even NOS.–
Nick K. - 1964 OTS & 1968 FHC
Saint Louis, Missouri, United States
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In reply to a message from moff1959 sent Thu 26 Apr 2007:
I, quite frankly, have not used Terry’s for day-in day-out
orders. However, for unique items like Cometic Gaskets I
have found them to be fine. In fact, in one instance, Bill
Terry went above and beyond to provide a me Gasket, not only
spending time to research it but then assuring me with his
personal guarantee that it would work! My take on Bill is
that he is a fine Gentleman…
Abner–
The original message included these comments:
Anyone like to comment on Terry’s in general? I guess I must be the
unlucky guy.
–
lilAbner
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You’re either very unlucky or you haven’t given them a chance to resolve
whatever problem you have encountered. I’ve had a few issues in the
past with lost/damaged shipments from them, and one case that I can
remember where I sent the incorrect part. They were very timely and
congenial in making it right. In one case a “very” expensive part had
been damaged. They told me to throw it in the trash and they sent a new
one along pronto. Good folks.
Eric
Anyone like to comment on Terry’s in general? I guess I must be the
unlucky guy.
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In reply to a message from emalossi@austin.rr.com sent Thu 26 Apr 2007:
Eric is correct–I have dealt with Bill for years and never had a
problem that was not possibly my fault. Give them a chance to
resolve it. By the way the same goes for SNG and most of the others.–
The original message included these comments:
You’re either very unlucky or you haven’t given them a chance to resolve
whatever problem you have encountered. I’ve had a few issues in the
past with lost/damaged shipments from them, and one case that I can
remember where I sent the incorrect part. They were very timely and
–
George Camp
Columbia SC, United States
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In reply to a message from moff1959 sent Thu 26 Apr 2007:
I have purchased one panel from him, fresh primer over surface
rust, but otherwise a successful transaction from an unremarkable
supplier. Any future purchases will be for simple, easy to
understand items to avoid trying the owner’s patience.–
Uncle John L with a '72 OTS
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In reply to a message from Uncle John L sent Thu 26 Apr 2007:
I have been restoring my car for the past 4 years and 90% of my
parts purchases are from Terry’s. My contact there is Dave Mars and
I must say he goes out of his way to help, even on the smallest
item. Good reliable fast service.
Frank–
Frank Boatwright 71 ser 3 xke
Dixon,Illinois, United States
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In reply to a message from moff1959 sent Thu 26 Apr 2007:
I have ordered from Bill Terry for years…always has been excellent
to deal with.–
XK120 owned 33 years S673396
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I will – TJP has been among the best to work with, for my part – Bill is
knowledgeable, courteous, and fair. Their parts work, and prices are as good
or lower than anyone’s. I often talk to Dave, in parts, who is equally
helpful. Keep in mind that I am building a “comfortable driver,” not a show
car, and I am compelled to do things slowly and myself.
I dunno… maybe I’m just too dumb to know when I get bad parts… but
nearly everything I have ordered for my car has been right, from them and
others.
I can tel you that when I had my brake cylinders resleeved, TJP did it
quicker, as well, and for sure less expensively than anyone else, and with
the sort of PR that made me glad I had it done. I did not find that to be
the case with a different vendor.
my 2 cents worth
Bruce Harless----- Original Message -----
From: “moff1959” moff1959@aol.com
To: e-type@jag-lovers.org
Sent: Thursday, April 26, 2007 12:27 PM
Subject: [E-Type] Terry’s Jaguar Parts
Anyone like to comment on Terry’s in general? I guess I must be the
unlucky guy.moff1959
–Posted using Jag-lovers JagFORUM [forums.jag-lovers.org]–Search the archives & forums - http://search.jag-lovers.org/
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In reply to a message from moff1959 sent Thu 26 Apr 2007:
Even though he is my competition, Terry runs a first class outfit.
Calmly explain your problem to them, and they should fix you up.–
Dave Waldman, Jag tech, 61 OTS, 91 XJ-S, 87 XJ-6 (2)
San Luis Obispo, United States
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In a message dated 4/26/2007 5:24:34 PM Pacific Daylight Time,
nadoboys@mac.com writes:
Even though he is my competition, Terry runs a first class outfit.
Calmly explain your problem to them, and they should fix you up.–*
I have dealt with Terrys for many years. Bill Terry is a great guy,
always good to discuss problems with. He has been more than fair with me when we
had problems.
Best, Mike Moore
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In reply to a message from Uncle John L sent Thu 26 Apr 2007:
Correct me if I am wrong, but I believe that Terry’s,
Classic Jaguar, XK’s, SNG Barratt, etc. all get their panels
from Martin Robey. They come to them with a thin primer
(protection) coat that should be removed completely and the
bare metal sanded before painting. I seriously doubt that
Terry’s or anyone else would spray primer onver a rusted panel.
Richard Liggitt–
The original message included these comments:
I have purchased one panel from him, fresh primer over surface
rust, but otherwise a successful transaction from an unremarkable
supplier. Any future purchases will be for simple, easy to
understand items to avoid trying the owner’s patience.
–
'70 E Roadster 1R11998, '98 XK8 Roadster, www.XKEBooks.com
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In reply to a message from Richard L. sent Fri 27 Apr 2007:
Well someone did, not a thin coat of primer, but a thick coat with
runs, probably to smooth out the surface rust and hide the oil
marker writing underneath. It all comes off for repaint anyway.
But I would hate to order a truckload of parts only to have to
restore them all before I could use them, so I made the decision to
keep any possible future purchases simple in order to keep my own
sanity.–
The original message included these comments:
bare metal sanded before painting. I seriously doubt that
Terry’s or anyone else would spray primer onver a rusted panel.
Richard Liggitt
–
Uncle John L with a '72 OTS
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In a message dated 4/26/2007 7:46:38 PM Pacific Daylight Time,
sergeantcartera@yahoo.com writes:
Well someone did, not a thin coat of primer, but a thick coat with
runs, probably to smooth out the surface rust and hide the oil
marker writing underneath. It all comes off for repaint anyway.
But I would hate to order a truckload of parts only to have to
restore them all before I could use them, so I made the decision to
keep any possible future purchases simple in order to keep my own
sanity.*****************************************************************************
My experience with body panels is about like that.
It isn’t fair to blame Terry’s for it, that’s just the way it is. When you
get around to installing it, you’ll probably find it won’t fit as well as
you’d like either.
Best, Mike Moore
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In reply to a message from MMoore8425@aol.com sent Fri 27 Apr 2007:
Poor fitup on the first try was a given, but it works well and
nobody will ever know. I did imagine that the panel was old
replacement stock from a bankrupt supplier that Terry’s purchased
for pennies on the dollar and incorporated into his own stock.
Something I would have done too, which is why I cannot complain.
As a buyer, I just have to ask lots of questions up front, but when
a seller becomes irritated, it’s time to cut it off. I am good at
irritating sellers, but it’s the only way to get to the bottom of
the product quality, and besides, it’s my money.–
The original message included these comments:
It isn’t fair to blame Terry’s for it, that’s just the way it is. When you
get around to installing it, you’ll probably find it won’t fit as well as
you’d like either.
–
Uncle John L with a '72 OTS
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In reply to a message from moff1959 sent Thu 26 Apr 2007:
Moff (Do you have a real name?),
If you’ve had a problem at Terry’s and haven’t gotten satisfaction,
I strongly suggest you call, and ask to talk to Bill Terry
himself. I absolutely guarantee that if you have a valid
complaint, he will make things right. Bill is a true gentleman,
extremely knowledgeable, and very committed to providing excellent
service. He has gone way, way, way out of his way to solve
problems for me more than once (and in one case the problem was
parts that were not even purchased from him!), and is an absolute
pleasure to deal with.–
Ray Livingston - '64 OTS Santa Cruz, CA
Santa Cruz, CA, United States
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In a message dated 4/26/2007 8:17:14 PM Pacific Daylight Time,
sergeantcartera@yahoo.com writes:
I did imagine that the panel was old
replacement stock from a bankrupt supplier that Terry’s purchased
for pennies on the dollar and incorporated into his own stock.
Something I would have done too, which is why I cannot complain.****************************************
This is pure bs! It is also libelous. Bill Terry is a great person as are
his hardworking personnel. You are taking unsubstantiated cheap shots at a
company and a person about whom you know nothing obviously.I urge you to drop it.
MikeMoore
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In reply to a message from MMoore8425@aol.com sent Fri 27 Apr 2007:
I’m sorry you feel that way Mike. Happy motoring!–
The original message included these comments:
This is pure bs! It is also libelous. Bill Terry is a great person as are
his hardworking personnel. You are taking unsubstantiated cheap shots at a
company and a person about whom you know nothing obviously.I urge you to drop it.
MikeMoore
–
Uncle John L with a '72 OTS
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In reply to a message from Ray Livingston sent Fri 27 Apr 2007:
I too want to add my highest regards for Bill Terry and his
associates!
They have always been first class Jaguar people for me since 1984.
Whenever I have had problems, they’ve made it right. You could not
ask for better people to work with. IF the problem is their fault,
they will spare no expense to correct it. Bill is a tru gentleman.
John DeLay
Myrtle Point, OR–
The original message included these comments:
Moff (Do you have a real name?),
If you’ve had a problem at Terry’s and haven’t gotten satisfaction,
I strongly suggest you call, and ask to talk to Bill Terry
himself. I absolutely guarantee that if you have a valid
complaint, he will make things right. Bill is a true gentleman,
extremely knowledgeable, and very committed to providing excellent
service. He has gone way, way, way out of his way to solve
problems for me more than once (and in one case the problem was
parts that were not even purchased from him!), and is an absolute
pleasure to deal with.
–
66 ots 1E12025
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In reply to a message from moff1959 sent Thu 26 Apr 2007:
Bill Terry does not need my help but I am compelled to say we deal
with Terry’s probably at least monthly and continue to enjoy
excellent service, great advice and counsel and a ‘‘do what it
takes’’ attitude toward helping the customer. And who else throws a
party for his customers with a Jag-only informal show and tours of
the faciities in Benton?–
The original message included these comments:
Anyone like to comment on Terry’s in general? I guess I must be the
unlucky guy.
–
joe, 67FHC, 68OTS, 52MGTD, 661800
Bloomington, IL, United States
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