I bought my new (to me) CPO 2016 F-Type on January 25. I’d found it online, 300+ miles from home at a dealer in Dallas. The color, trim, mileage, and price were right, so I decided it was worth the trip up there to get it.
I absolutely love the car, and it appeared absolutely pristine, but on my way home, I discovered that the Navigation system was not working. It was showing my location as a couple hundred miles West of my actual location!
Well, being as the car is fully warranted under the CPO program, and the nearest dealer(s) to me (Houston and Baton Rouge) are considerably closer than Dallas, I opted to take my car to Baton Rouge to have the Nav system fixed.
They did a software download, replaced the “antenna module” twice, two wiring harnesses, the control head, and (according to the invoice) the “CD Changer”! When all was said and done, they also had to replace almost all of the interior trim in the back of the car. For 36 days, I exchanged texts, e-mails, and phone calls with the dealer and with Jaguar USA Customer support. Most of the communications I received consisted of, “We’re so sorry for the delay. We are awaiting support from the Tech Engineers,” or, “We’re waiting for parts”.
I just couldn’t believe it took 5 weeks to diagnose & repair a faulty Nav system! What was particularly bad was that it was 5 weeks out of the first 6 weeks I’ve owned the car!
Finally got the car back on Friday, and everything seems to be working right. To their credit, the dealer did give me a loaner - a very nice E-Pace, but come on! That’s no F-type!
Guess I’m really just venting, but I have to wonder if this is what I should expect for service on my Jags in the future? Or was it, perhaps, just the dealer in Baton Rouge? Anyone have any similar experiences, or suggestions?