X350; Rear seat mounted radio control; diagnostics/replacement

Hi,

A club member (Norwegian Jaguar Club) has asked me about removing the [radio control unit located in the rear seat cubby box of his X350.

His initial problem was that the sound system would ‘come and go’ (i.e. work erratically). As he disconnected one unit after another, he found that when the rear seat mounted remote console was disconnected, the system was working flawlessly.

He has found someone who may be able to repair the unit but, cannot find a way to remove it from the center armrest.

So, two questions; 1. Does anybody know how to go about getting the thing out, and 2. Has anyone experienced, and found a solution to a similar problem?

Thank you!!

Kind regards,
Bard Thomas